Passport prime issues

@qna I do have two more I do not use anymore but both are Motorola’s running Android 11. Will try on those two and report back.

@qna Here’s the report on the two alternate phones I have access to.

1. The first alternate phone refuses to let me log into the playstore with my gmail ID to download envoy. Google just goes into a continuous loop. Login, enter password, login enter password, verify 6 digits sent to your email, login, enter password, verify 6 digits we sent you. Google is beyond insane. This phone is an old A20 Motorola with android 11. Since this one is Android 11 we can assume it would be a no go.

2. The 2nd alternate phone is an older Motorola moto g (early 2021) with android 11. This phone is a no go also. Does exactly the same thing as my daily driver. Upon pressing connect with QuantumLink the envoy app crashes instantly and disappears.

Looks like it is going to be an Android 11 thing.

That certainly seems possible at this point. Think you could get access a different friend of family member phone, even if just for a few minutes, to test it?

We have an internal ticket to track and investigate this, and will get back to you ASAP.

I will check with a friend and see what version of android is on his phone.

1 Like

Hi.

I’m currently stuck backing up my Master Key via NFC. passport Prime is just stuck the “Positioning the Keycard” with no buttons responding. Have not tried turning off device completely. I’m on iOS and what should be latest version of Envoy since I just downloaded.

Another small side note that scanning the QR to take me to Envoy Download after opening link in Brave to foundation websites nothing actually happened when I clicked the download envoy app so had to find the app manually and download from App Store.

Please advice how to proceed with regards to being stuck with none of the Prime on-screen buttons responding!

If there are no buttons responding, please turn the device off and on again and let me know if you cannot proceed afterwards.

Strange on the QR code scan, I just tried on iOS and couldn’t fault it. It could be that you’ve previously blocked Brave from opening redirects to the app store.

So at this stage we can not log make edit files or store external seeds into prime?

Will this be possible on the next update?

Beautiful job on the design, once it has utility this is a stellar hardware stack :orange_heart:

1 Like

Loading external seeds is coming in the next major release, KeyOS 1.3.0.

Editing files is not something we have on the roadmap right now, but I don’t see why we couldn’t add a simple text editor in there at some point. Right now the obvious (and much faster) way is to add the file to the airlock and do the editing with your phone or computer.