Hi jack,
i am on iOS 26.4
Tried removing the phone from Bluetooth accessoires and erasing prime to initiate setup fresh multiple times with no success. Made sure envoy/prime was no longer paired with my phone like you mentioned. Tried scanning qr from envoy directly instead of the camera phone as well. Keeps failing when it tries to establish the quantumlink connection.
Not sure what else I can try at this point
Could you try the hard reset steps listed here please @Panicseller ?
@Oracle when the app crashes, do you get an option to send the crash logs to the developer? If you do not, could you please grab a copy of your Envoy logs from the app settings and send them over to hello@foundation.xyz
Be sure to reference this forum thread and your username when doing so. Thanks!
Yes, saw you mention it in this thread and did that as well together with removing it from the phone. Anything else I can try?
Can you swipe down on Prime and double check Bluetooth is enabled? If it is, please send through your Envoy logs to hello@foundation.xyz referencing your username and this forum thread. @Panicseller
No, envoy crashes for good and disappears. There are only two pages I have access to right now in the envoy app. The main welcome to Envoy home screen then at the top upper right there is an “advanced” tab. When I click advanced there are no Envoy logs. I do not see any app settings tab/hamburger on the Envoy home screen. See attached screenshots.
OK thanks. Could you also please try all the steps listed here? Make sure you also complete the steps on the phone too.
Completed a hard reset on prime, same error occurs, once you try to connect to quantumlink the envoy app crashes immediately and the prime shows the moving qr code to scan for a second or two then reverts back to the onboarding initial qr code. I tried uninstalling envoy app and reinstalling a 3rd time with the same app crashing error upon pressing “connect with quantumlink”.
Before I uninstalled the app for the 2nd time I tried to set up a mobile wallet for fun, It ran through a bunch of “working” screens, then said my wallet was good to go and backed up on google, At that point I was able to go into settings and see a long log file. However, when I reinstalled envoy for the 3rd time after doing the prime hard reboot the mobile wallet page and access to settings is gone.
Can I DM them you?
Hey @Oracle I am reading online that the Motorola One 5G Ace (Snapdragon 750G) has been reported to have BLE scan filter issues on Android 11, so it might a phone-specific thing we are looking into here. Let me open an internal ticket and explore this more closely with our developers, stay tuned - thank you!
@Panicseller let’s make sure there’s no stale bluetooth data from previous attempts. Please follow these steps, I know they might seem silly and you might have tried some of them, but sometimes being methodic and going back to the basics is what cracks these issues. Let’s try this:
Test 1: Force-quit Envoy + remove devices + Bluetooth cycle
Test 2: Full iPhone restart
Let’s see if any of these work
Hey @Jack I ran it through claude and chatgpt, nothing specific for M1 5g ace challenges but quite a few BLE scan filters with Android 11 issues (whatever BLE scan filters are. I’m not a programmer). I’d hate to buy a new phone, this is the most reliable trouble free phone I’ve owned in a long time even though it’s stuck on Android 11. It’s my daily driver/business workhorse with everything on it.
I can’t promise anything, but based on some initial research it looks like there might be some specific android 11 hacks we could pull off on our end. We’ll see what the devs say and report back, thank you for the patience!
Will it help the team if I re-install the mobile wallet portion in order to gain access to the settings tab that has the log files?
Just tried all these again, including rebooting the iphone, issue persists. Took a screen of the log but this is the message
PlatformException(NO_CENTRAL, Central manager not available or not powered on, null, null)
and a error decoding response body
if you have the time and don’t mind it, any additional info could be helpful yeah! thank you!
Please try and export the log by tapping export on the top right corner and send it to hello@foundation.xyz. Or i can dm you if you prefer to send it over here. Thanks!
Hi @Jack , I just sent the logs.txt to hello@foundation.xyz. The log just keeps repeating the same thing over and over again. There’s like 50+ entries in the log file. All say the same thing.
Time : 2026-03-26T17:59:01.555020
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.2.12 (232003)
Library : None
Exception : None
Stack Trace : None
Time : 2026-03-26T17:59:01.195998
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.2.12 (232003)
Library : None
Exception : None
Stack Trace : None
Time : 2026-03-26T17:58:36.229236
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.2.12 (232003)
Library : None
Exception : None
Stack Trace : None
DM me, I’ll send it that way too.
@Oracle in the mean time do you have another phone you can test connection with, just temporarily?
