Currently Passport Prime has some limitations when importing 2FA codes:
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The Issuer and Account names can’t have a “:”. This was previously reported by another customer in the forum here. We built it this way because this is how the official spec is supposed to work, but later we realized other services usually ignore this requirement and import them anyway. We will be adding a fix for this in the upcoming KeyOS 1.2.1 release.
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The 2FA code must be 30 second based - we have plans for expanding this to other time lengths in the future, but as of right now it’s another one of the reasons why you might be encountering a problem.
Does the 2FA code you are trying to import fall in one of the two categories above?