I can’t see my passphrase (PP) accounts in Envoy after entering the PP in Prime.
I get the correct fingerprint after entering the PP.
I am using an iPhone, Prime FW 1.2.1, Envoy 2.2.14 (12).
My Prime is connected via BT to my iPhone and QuantumLink is active in device details in Envoy.
I do see non-PP accounts and am able to verify addresses in Envoy.
I am using iOS 26.5.
Ok, I charged my Prime and all is well now.
Earlier Prime was down to about 35% battery. Once fully charged, it repeatedly connects.
I tried at least 10 different times with the low battery and the PP accounts never appeared.
Not sure if the charge level should make a difference.
Thanks for confirming, we will investigate.
Back to not being able to see PP accounts in Envoy.
Any thoughts?
Can you open Envoy first and then insert the passphrase into Prime. Haven’t had time to replicate with being in Vegas last week, but I remember getting a report from a customer with a similar issue that think they figured out that the order was important here.
I’m back at HQ tomorrow so will carve out some time to test here. cc @Jack
Yes order is indeed important for now, I’m afraid. We’ll be upgrading this in the not-so-distant future, but for now Envoy needs to be open and with QuantumLink active and working when you enter the passphrase in Prime for the tab to be displayed in Envoy. This is a fire-and-forget event right now, so prime sends the “hey I just entered a passphrase” message to Envoy once, regardless of whether Envoy is listening or not. So if you open Envoy after you enter the passphrase in Prime, Envoy never receives that message.
OTOH, battery level should not impact this, and getting the fingerprint wrong shouldn’t also, as there’s no such thing as “incorrect” passphrase - prime will just think you wanted to access a different passphrase and it will open and display that one, and will send the info to Envoy so it follows suit.
Please do try doing it in this order to confirm this is your problem - if this still doesn’t solve your problem we might indeed be looking into a bug here! Thank you!
Do you know when you will update this? I have the same issue I even sent my logs to your team to help resolve the issue. Note I do believe I entered my passphrase while connected through QuantumLink and I was still unable to view my passphrase account.
Hey Jack…I always have Envoy open when connecting to Prime.
I noted the battery level because that was the only change I made (to charge Prime) before I was able to connect and see my accounts.
I was able to connect yesterday after shutting down Envoy, restarting it and connecting.
So, it may be an issue where if Envoy is open in the background (from an earlier session) and I try to connect to Prime it doesn’t connect.
Thanks @search, I thought I was the only one experiencing this.
I hope you resolve this soon since it really limits a user’s ability to use Prime PP wallets/accounts. But if it happens again, I will force quit Envoy and try again and let you know.
I was emailing support about this. I believe they plan on fixing this on Envoy 2.2.15.
Thanks.
Ah @search thanks for chiming in - I see the issue now. There is a bug in KeyOS 1.2.1 where the “hey I have a passphrase applied” message is not being beamed on bluetooth reconnect. So you guys probably saw it working in the same session where you paired Passport Prime to Envoy for the first time, but if you disconnected and reconnected any further attempt probably didn’t work. This fix is indeed included in the next KeyOS release 1.3.0. It is planned for the very short term, we are currently aiming for before EOM. (also heads up, there won’t be a 2.2.15, the next Envoy release will be 2.3.0 and it is PACKED with features 
Correct. I have 2 devices paired to my Prime. Therefore I needed to disconnect one to pair the other.