About the quality of the micro SD cards

General
1

Hello,
Yesterday I was attempting to upgrade the firmware of my Passport and faced the exact same problem described in Problems updating Firmware.

The user claims the card “broke” after 2 usages. In my case, it was even worse: I literally had only used the included card once.
I was able to upgrade using a very old and slow (class 4) card I found inside an old phone I had.
Edit: I find that odd, considering it’s an old Adata card vs. an industrial Sandisk.

Just wanted to leave my feedback here about a potential general issue with the cards.

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2

Hey,

When you say it ‘broke’, what actually happened and what else (if anything) did you attempt to try to rectify before trying a new card?

3

I mean the same situation as the thread I linked: I can copy the files to it, but can’t upgrade the firmware, giving me that error. I also formatted it to see it that could help.

I noticed the card is read very, very slow in the Passport. At first, I thought that was an UI issue (like, “they should’ve added a ‘loading’ animation or something”), but it worked very fast with the older card.

I remember now I was able to install the beta-pub.bin key with the “broken” card, just not the firmware upgrade.

4

Reach out to support with your order details and we’ll ship you a replacement SD.

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5

Thanks a lot, will check that.

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