Unable to update the firmware

Passport Prime
1

Hi

I just got my device in China, it failed to download the update when the first time connect to my phone (Nothing Phone 3 Android 16), is this because of location? what can I do here?

Thank you

Jason

Failed to download
Failed to download1920×3413 981 KB

Downloading
Downloading1920×3413 1.05 MB

2

Hi,

If you have ‘Improved Privacy’ enabeld in the Envoy privacy screen, please set it to ‘Better Performance’ and try the update again.

3

I tried both, neither works…

4

Hi Jason,

Please send through a copy of your Envoy logs to hello@foundation.xyz

When you do, please reference this forum thread for context.