QR Code Scanning Issues

I have had a few instances where the camera does not read the QR Code and then I have to quit. Two of most recent sites were Gemini and Optery. Is there a security reason that entering the code is not an option?

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I had that trying to scan a QR code on my iPhone and iPad.

It worked on my laptop though.

There’s no security reason, and we do plan to add the ability to enter codes in the future (cc @Jack to check we have this in Linear).

On the QR code scanning, do you guys have any screen protectors or anything on? I’m also curious if the services you had issues with have any custom QR formatting with extra data inside or stuff like company branding inside the QR code that might be throwing Prime off.

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This is from Gemini -

Interesting thank you! I’m going to see if anyone on the team has a Gemini account to test on our side, but I just signed up to Optery and was unable to scan in dark mode, but it worked instantly in light mode.

Can you see if you can replicate?

Yes - changed to light mode in Optery and the scan was immediate.

Thanks for confirming. I’ve made a ticket with our engineers to investigate a potential fix.