Hi,
I preordered but have not received an email confirmation. Did anyone else receive this?
Scott
Hey Scott,
Please contact customer support with your order number and email and we can look into this for you.
hello@foundation.xyz
2 Likes
Hi Scott,
Just wanted to check in as I don’t believe I’ve received a ticket from you on this. Of course, if it was submitted under a different name, I might have missed it. Either way, I wanted to follow up to ensure nothing gets overlooked.
Feel free to reach out anytime at hello@foundation.xyz at your convenience.
2 Likes
Thanks for the messages! I actually just found it. I had used my Apple “hide my email” thing rather than my normal email.
Looking forward to using Prime!
2 Likes
I am planning to place an order tomorrow to USA address, my relatives in USA will be back to my country by the month of april, If i were to order now, will I get the device by end of march without fail?, if there is a delay and the device cant reach my relatives before they come back to home country, can I cancel the order?
Hi,
The device is highly unlikely to be shipped by the end of March, especially as your order would be right at the back of the early access customer queue, with around 1000 orders before yours.
Can it be shipped by the end of april atleast?, you mean to say the 1000s pieces are not being shipped together?
We are aiming for end of April, but again I cannot guarantee when a specific order will ship.
Devices with ship in the order received. We won’t wait to make all 1000 then ship on the same day.
I really want the device, Can you prioritize by april end? is it highly probably? Without it , I wont be able to proceed with the multisig setup at all
We are doing everything we can to get devices shipped as soon as possible, but I cannot give any guarantees on specific dates I’m sorry.
Alright sir, I shall order the device, If it doesnt reach by april end, I am free to cancel and get a complete refund right?
Yes, any time before shipping.