Passport not required to send BTC via Envoy

Firmware Version 2.3.5

I’m new to using Passport/Envoy to send and recieve BTC. I’ve configured the Passport and Envoy (I thought) but when I send BTC, Envoy does not ask for a QR code from Passport. It just sends the transaction with no other steps required. Any troubeshooting help is appreciated.

Hi @loudog, welcome to the community forum!

It sounds like you sent funds to the Envoy hot wallet, and spent them from there. Let’s try and troubleshoot your case, please answer the following questions:

  1. In your accounts view, how many tiles do you see?

  2. The account from which you can send funds without signing, does it have two coins as the icon, or does it have a passport icon?


  3. In the Devices tab in Envoy, do you see any colored tile like this one below, or do you see it in a grayscale?

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@Jack FYI I resolved this via email yesterday.

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