Magic Backups no longer occurring (cannot click “back up now” on prime), because it’s not “connected” according to the Prime. Says last backup was ~2 weeks ago, which lines up to the last firmware update.
Passphrase accounts still not appearing in Envoy — may have to do with the aforementioned - meaning, Prime might not be be connecting to Envoy (even though the device says quantumlink is “active” in Envoy).
How can I troubleshoot this? Is there anything wrong with removing the device in Envoy and adding it back? What’s the best approach to get this connection back up and running?
Oddly enough this could be due to the fact that I travelled to another time zone last week? I only noticed the issue when I got back.
During my previous troubleshooting I did end up manually setting the Prime’s clock (instead of auto-setting from Envoy) and set it back to auto after adjusting it manually. Tonight when fiddling around with seed vault I did realize that the syncing was working again after testing it.
So that indeed could be the same problem? Maybe traveling and my phone’s timezone changing resulted in it getting out-of-whack?
Regardless, the issue is gone, but for now I’ll mark this as the solution — sounds like it will be fixed in a future update — thanks @qna !
Awesome, thanks so much for confirming, and yes, I still think there’s an underlying issue outside of manually changing the clock. Our engineering team is already hard at work on it.