My notes are gone

Envoy
1
  • What are you trying to achieve? Determine my cost basis and origin for coins in my Envoy wallet
  • What steps are you taking to try and achieve this? Looking at my notes
  • What are you seeing or experiencing to suggest that something is wrong? All of the meticulous notes I took immediately upon completing each transaction are gone
  • What version of Envoy are you using? 2.11(2)
  • Does your query relate to the mobile wallet or a Passport account? Mobile wallet on iOS

I just noticed that all the notes I’ve taken in Envoy for each transaction are gone. How can I recover them? This is my data for determining cost basis.

Cheers!

2

Hi @louminaughty thanks for the info.

  • Have you recently performed any wallet recoveries, Passport account reconnections or Envoy app re-installs?
  • In Envoy, do you have ‘Magic Backups’ enabled in settings?
  • If the answer to #2 is yes, when was the last Settings & Metadata backup completed?
3

Have you recently performed any wallet recoveries, Passport account reconnections or Envoy app re-installs? I moved to a new iPhone so I think this counts

In Envoy, do you have ‘Magic Backups’ enabled in settings? My settings menu has “Display Fiat Values, View Amount in Sats,” and under “Advanced” is "Testnet, Signet, Receive to Taproot, Buy in Envoy and View Envoy logs. I don’t see magic backups here but I do recall turning this on when I first installed Envoy on a previous phone.

If the answer to #2 is yes, when was the last Settings & Metadata backup completed? …not sure

Cheers!

4

Do you have ‘backups’ here?

Screenshot 2025-11-04 at 15.52.50
Screenshot 2025-11-04 at 15.52.501206×2622 375 KB

If yes, when you open it, please send a screenshot of what you see in there eg…

Screenshot 2025-11-04 at 15.54.02
Screenshot 2025-11-04 at 15.54.021206×2622 431 KB

5

It’s not listed there.

Screenshot 2025-11-04 090827
Screenshot 2025-11-04 090827652×1420 108 KB

6

Were you using the blue mobile wallet account on the old phone? Or was it only Passport connected accounts?

7

I’ve only ever used Passport-connected accounts.

8

That explains it

Right now in Envoy the metadata backup that includes notes and tags is anchored to the mobile wallet.

  • No mobile wallet, no export of settings and metadata (for now at least)
  • If there is a mobile wallet and it has magic backups enabled, the settings and data would have been auto-saved and transferred to your new phone.
  • If the mobile wallet was a ‘manual’ one without magic cloud backups, then you’d need to manually transfer the settings and data backup from one instance of Envoy to the next one on the new phone.
9

So, your answer is “they are gone,” correct? That’s great.

Again, I never planned to use a mobile wallet. It’s still reasonable to think that my notes could have carried over, no? The fact that they do not would have been nice to know ahead of time, and rather disappointing as I went through great pains to detail each transaction with cost basis data and expected these to persist. It’s a good thing I still have all of this data on the sending side Sparrow wallet.

An apology for this big miss on the part of your developers would have been nice. I’m so done with your products.

10

I’m sorry to hear the app didn’t meet your expectations, but without some form of identifier, eg the hash of your mobile wallet seed, or something way more invasive like forcing you to create an account, Envoy has no way to know that you got a new phone and installed Envoy on there.

We do plan to add manual exports for this use case, but it would still be exactly that, a manual export that you’d need to transfer to your new phone.