Support Request Template - If you are seeking support, try to answer the following questions when creating your topic. It will vastly improve the speed at which someone can help. If you do not require support, delete this text and create your own topic intro.
What are you trying to achieve? Get status on order
What steps are you taking to try and achieve this? Waiting
What are you seeing or experiencing to suggest that something is wrong? Was told I would receive in March
What firmware version is your Passport running? I have not received it to know
Which wallet software are you using in conjunction with Passport? PASSPORT CORE is all I know at this point
EDIT - Upon checking orders associated with the email you provided, your order is for a Passport Prime reservation, not a Passport Core. We have already provided a shipping update via email for these devices 2-3 weeks ago, with another one following in the next 1-2 days.
We have only ever communicated that Passport Core was estimated to ship in late April. Below is a copy of the automated email that gets sent to all Core customers. It might have been filtered into your spam inbox by your email provider?
We plan to send out another shipping update in the coming days providing you with more info.
Also for future reference, feel free to contact our support team directly.
