My Envoy app is not responding

Envoy
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IMG_1260
IMG_12601179×2556 166 KB

App doesn’t open no matter what I do. Doesn’t go beyound this screen

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I have the same issue, hehe… I had a conversation with Chris, and I think the devs working on it …

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Then I will just wait

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Thanks for the report @Igor_Kravchenko. As mentioned we are away of two other instances of this issue.

To aid in our investigations, could you please let us know the Envoy version you’re running, as well as the iOS version.

If you can remember if you’d carried out any specific steps that led up to the problem, that would also be very useful to know about too.

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iOS 18.1
Envoy 1.8.4
No specific actions. Just tried to open the app this morning to check my BTC holdings and was not able to advance beyond the screes shot above.
I deleted the app and restarted the phone, downloaded the app again…same issue persists

6

Thanks.

Do you only have Passport accounts added, or do you also have a mobile wallet present? If yes to the latter, is it a mobile wallet with Magic Backups or manual?

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I have passport added. I do not use mobile wallet. Only cold wallet

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Honestly, I do not know what is magic backup, etc. All I have is envoy linked to my passport

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In a mean time, I paired my passport with BLUE WALLET on my phone and SPARROW on my MACBOOK.
Works perfectly so far

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Thanks Igor. The issue seems to be isolated to a few select iOS users. We are actively investigating.

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Same issue

Android
Envoy version 1.8.4

Have a passport set up and recently imported a mobile wallet

12

We’ll be able to share a build that fixes this in the next 24 hours.

Would be awesome if you could both install and provide feedback. @Igor_Kravchenko @Symbiolosopher

cc @Jack

1 Like
13

Looking forward to it

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@Igor_Kravchenko just sent you an email with the testflight link.

@Symbiolosopher we are still awaiting for the Android version to be approved. We appreciate your patience.

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@Symbiolosopher check your messages. I have sent you a link to a test build that should fix your issue.

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Can you please send me the link, it was offered on support chat but me being in another timezone is resulting a 2 day turn around for a simple testflight URL.

Only just received my passport, experienced a hung firmware install, and now the envoy app is freezing, am I expecting too much?

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Hey, sending it over via DM right now.

We apologize that your experience has been much less than ideal so far and are working hard to get this fix out ASAP.

18

Thanks qna, this has solved my issue.

2 Likes
19

Thanks so much for confirming.

We are finalizing the internal QA on this build and hope to have it live early this week.

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This issue should have been fixed in yesterday’s release, please update to the latest version to get it resolved if you encounter this and are in a version below 1.8.5. Thank you everyone for your patience!

1 Like