Can't (re-)connect passport prime to envoy app

Weird thing happening to me:

I was able to onboard passport prime a couple of weeks ago. Today tried connect my passport prime and it doesn’t work.

passport prime shows envoy not connected:

My phone’s bluetooth is activated and shows phone / passport is connected. My envoy app on my grapheneos phone shows passport prime onboarded and quantum link inactive. my passport prime showing the wallet is disconnected

Can’t seem to figure out how to connect my passport prime. What am I doing wrong ?

Some more screenshots to show :

My phone’s bluetooth is activated and shows phone / passport is connected.

My envoy app on my grapheneos phone shows passport prime onboarded and quantum link inactive

my passport prime showing the wallet is disconnected

my passport prime showing the wallet is disconnected

Try pairing in the phone settings and renaming the Prime. The quantum link then reactivates automatically

tried it out, renamed it in the blue tooth settings on my phone. Unfortunately, no success. still the same quantumlink inactive

just noticed an error msg in my envoy app: Foundation Servers are not reachable

Could that be the issue or a part of it ?

@SWSimon I deleted your most recent image to preserve your privacy. On Passport Prime can you tap on where it says ‘Envoy not connected’ in the settings and let me know what you see?

For the ‘Servers not reachable’ in Envoy, that shouldn’t be affecting anything. Is that persistent, or just something you saw flash up once?

@qna - here is what I see when I follow your instructions:

let me know if this is helpful. thanks

great - that worked. Thanks vm for the help :folded_hands:

Please stop sharing QR codes on public forums for your own sake

My bunker is too deep for any effect. :rofl: Plus it’s too blurry to be of any use. If you can hack it you can keep it, we will do an opsec test.