Can’t see balance on envoy

Envoy
1

IMG_6541
IMG_65411170×2532 371 KB

Hi, I can’t see balance or transactions on envoy. I use passport. The app had just updated when I opened it and that’s what you see in the pic when I open it.

2

Hi,

Are those grey bubbles pulsating or solid?

Pulsating = Trying to load and we might have a sync error
Solid = You have likely just hidden the balances and can undo this by swiping left on the account card

If they are pulsating, can you let us know the settings in your Privacy screen please?

  • Improved privacy or better performance?
  • Node setting
3

IMG_6542
IMG_65421170×2532 337 KB

These are the settings in the privacy screen.

The grey bubbles are pulsating.

4

Could you please send through a copy of your Envoy log file?

5

Time : 2025-09-23T02:38:12.035919
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-23T02:38:11.391420
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T23:24:40.686153
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T23:24:40.078340
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T14:59:40.815367
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T14:59:39.912004
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T14:59:39.333372
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T14:59:29.712252
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T14:59:28.325973
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T14:59:27.679572
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T13:39:17.931939
Category : Feed Manager
Message : TimeoutException: Timed out https://api.vimeo.com/users/210701027/videos?per_page=100&page=1, torPort: -1
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T13:38:40.424884
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T13:38:39.424254
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T13:38:38.788192
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:35:11.517331
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:34:14.609041
Category : NTP
Message : Error getting NTP time: SocketException: Bad file descriptor (OS Error: Bad file descriptor, errno = 9), address = 0.0.0.0, port = 0
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:34:14.607253
Category : NTP
Message : Error getting NTP time: SocketException: Bad file descriptor (OS Error: Bad file descriptor, errno = 9), address = 0.0.0.0, port = 0
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:33:02.228599
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:25:37.043473
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:21:52.635629
Category : Feed Manager
Message : TimeoutException: Timed out https://api.vimeo.com/users/210701027/videos?per_page=100&page=1, torPort: -1
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:20:11.530036
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:20:10.624990
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:20:10.057754
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:16:10.002200
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:16:09.102021
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:16:08.545856
Category : Migration
Message : Current migration version: 2.31, Required: 2.31, Requires migration: false
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:53.183304
Category : Fees
Message : Cannot get Fees Exception: Couldn’t get mempool.space fees
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:52.525630
Category : Migration:SanityCheck
Message :

Checking SuperWallet : “Primary (#0)”
Account directory: /var/mobile/Containers/Data/Application/4276DFDA-A5EC-4CC2-B253-6B1787DED7D5/Documents/wallets_v2/0440-A62C-CA13-C7F1_mainnet_1c985f63_acc_0
Found 2 files in directory

Validating account Type (witnessPublicKeyHash)
Account “Primary (#0)” (witnessPublicKeyHash): :white_check_mark:

Overall status for Primary (#0): :white_check_mark:

Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:52.524607
Category : Migration
Message : SanityCheck: Primary (#0) | mainnet | 1c985f63 →
ScanStore Size : 0
| :repeat_button: Scan Status: AddressType.p2Wpkh = false

Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:52.466416
Category : Migration
Message : Unifying accounts with id (Primary (#0)) 1c985f63 mainnet
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:52.052240
Category : Migration
Message : Migrating account (AddressType.p2Wpkh) AddressType.p2Wpkh Primary (#0) mainnet
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:51.946778
Category : Migration
Message : Unifying accounts with id (Primary (#0)) 1c985f63 mainnet
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:51.946750
Category : Migration
Message : Total accounts found: 1
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:51.818161
Category : Migration
Message : Current migration version: 0.0, Required: 2.31, Requires migration: true
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2025-09-22T12:15:51.664716
Category : Migration
Message : Current migration version: 0.0, Required: 2.31, Requires migration: true
App version: 2.0.2 (27)
Library : None
Exception : None
Stack Trace : None

Time : 2024-10-12T23:53:34.154157
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync to: Network.Mainnet (ssl://mainnet-0.foundation.xyz:50002)
Library : None
Exception : None
Stack Trace : None

Time : 2024-09-18T02:05:46.000059
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync to: Network.Mainnet (ssl://mainnet-0.foundation.xyz:50002)
Library : None
Exception : None
Stack Trace : None

Time : 2024-09-03T12:19:16.456805
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-09-03T11:30:04.769655
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync to: Network.Mainnet (ssl://mainnet-0.foundation.xyz:50002)
Library : None
Exception : None
Stack Trace : None

Time : 2024-09-03T11:29:00.381900
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync to: Network.Mainnet (ssl://mainnet-0.foundation.xyz:50002)
Library : None
Exception : None
Stack Trace : None

Time : 2024-08-08T12:05:16.967681
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-06-11T21:29:44.137662
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-06-11T21:09:34.078415
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-06-11T21:09:33.892287
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-06-09T08:26:44.280400
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-05-18T17:46:16.066548
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-05-16T18:16:54.144188
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-05-11T19:29:06.523673
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-05-09T14:26:50.509759
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-04-25T04:09:15.760942
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-04-15T20:10:57.955072
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-04-15T19:31:11.913930
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-04-15T19:30:58.593535
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

Time : 2024-04-15T19:30:54.502558
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-04-15T19:30:53.516358
Category : connectivity
Message : TimeoutException: Timed out
Library : None
Exception : None
Stack Trace : None

Time : 2024-04-15T19:27:12.633458
Category : wallet
Message : Couldn’t sync: Exception: Couldn’t sync
Library : None
Exception : None
Stack Trace : None

6

Thank you. Do you only have Passport accounts connected, or do you also have a mobile wallet active?

7

I believe only 1 passport account. If there was a mobile account, there would a blue box under account details right. I never had an account with a blue box.

8

Correct. In that case, could you try deleting and reinstalling the app from the app store? After reinstalling, you’ll need to reconnect the Passport account.

9

Still the same thing after deleting and reinstalling

10

Can you try changing the node in the privacy screen to Blockstream? Restart the app after doing so and let me know if it changes anything.

11

Still the same

12

Okay I see it now. I just kept checking it and eventually it just started showing lol

13

Are you on Blockstream or Foundation node now?

14

Foundation

15

Ok thanks for confirming everything appears OK now.