We need your help to troubleshoot an issue we believe to be unique to this device, that may be causing some incompatibilities with the SD card adapters we ship with Passport.
Please comment below or reach out to me via DM for next steps.
Can you insert the USB-C microSD adapter and SD card we shipped with the device into your phone and open the files app and let me know if your phone recognizes the ‘PASSPORT SD’?
If you aren’t sure how to navigate to the right place to find that, let me know.
I know this is a bit late, but I also have an iPhone 16 Pro Max on the latest OS — I don’t have a last gen Passport though, so I don’t have the adapters available to me. I did preorder the Prime.
Thanks @RadRedRover. We have some alternative adapters on the way from the same supplier. Looks like its an incompatibility with the latest iPhone and that specific brand.