Buttons don't work on newly purchased Passport Core

Passport Core
1

Hi.

My navigation buttons don’t work correctly on my new Passport Core.

Navigating left is temperamental and navigating right doesn’t work at all.

I contacted Foundation via the website, including a video showing the faulty buttons, and haven’t heard anything back.

Can you please advise?

Thanks.

2

Hi Brendon,

We don’t have any unattended support tickets, or any correspondence from the email attached to your ID on this forum.

When did you make contact and what email did you provide when doing so?

3

Hi.

I filled out the contact form on this page: foundation(dot)xyz(slash)company, with the same email attached to my ID on this forum, on 3 January.

I received an automated email response saying “Thanks for contacting Foundation. We aim to respond to support queries within 24 hours Monday to Friday. Responses to queries received over the weekend may take slightly longer.”

Here is a video of me using the navigation buttons: fromsmash(dot)com(slash)FoundationCore

Thanks.

4

Thanks for confirming Brendon. I’ve checked the form backend and have found the entry.

For some reason it did not trigger the automation to send to our customer support inbox, which is why nobody saw it. I have manually forwarded it to our inbox and will respond to this myself right now.

5

Unfortunately, I have bought 3 passport core’s and the buttons are all shaky. One in particular is so bad, I can’t scroll down only left and right. Not to mention the fact that I keep getting errors to update the firmware.

It just seems like I have made a mistake in going all in with these.

6

Hey, contact support and a member of the team will work through any issues with you.

hello@foundation.xyz