# Update failed to new firmware

**URL:** <https://community.foundation.xyz/t/update-failed-to-new-firmware/1237>\
**Category:** General\
**Created:** [September 7, 2026, 2:56pm UTC](https://community.foundation.xyz/t/update-failed-to-new-firmware/1237 "2026-09-07T14:56:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jp3](https://community.foundation.xyz/letter_avatar_proxy/v4/letter/j/ccd318/32.png) [@Jp3](https://community.foundation.xyz/u/Jp3)\
**Post date:** [September 7, 2026, 2:56pm UTC](https://community.foundation.xyz/t/update-failed-to-new-firmware/1237/1 "2026-09-07T14:56:11Z")

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I just bought a new foundation prime. It errores out 3 times saying the update failed when trying to setup. I cannot get pass this stage. Pls advise

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**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\
**Post date:** [September 7, 2026, 2:59pm UTC](https://community.foundation.xyz/t/update-failed-to-new-firmware/1237/2 "2026-09-07T14:59:50Z")

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Hey,

Did you head to the advanced menu before onboard and enable ‘Improved Privacy’? There are known issues with the Tor network connectivity that can cause this exact issue.