# Screen detachment **URL:** \ **Category:** Passport Prime\ **Created:** [August 1, 2026, 7:05am UTC](https://community.foundation.xyz/t/screen-detachment/1150 "2026-08-01T07:05:55Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Flailmower](https://community.foundation.xyz/letter_avatar_proxy/v4/letter/f/439d5e/32.png) [@Flailmower](https://community.foundation.xyz/u/Flailmower)\ **Post date:** [August 1, 2026, 7:05am UTC](https://community.foundation.xyz/t/screen-detachment/1150/1 "2026-08-01T07:05:56Z")
Hello everyone, I’d like to report a weak point on the Foundation Passport Prime. I accidentally dropped my Passport Prime from a height of about 15 cm, onto a floating laminate floor (so a relatively soft surface, not tile or concrete). It landed on the top right corner, and the screen partially came unstuck from the case. I can now slide my fingernail under the edge of the screen and lift it slightly, which suggests the adhesive mounting didn’t hold up to the impact. The drop height was really very low, which is concerning for a device at this quality level. Is there a warranty that covers this kind of accident? (purchased in April 2026, from a French retailer) Otherwise, what type of glue would be suitable to reattach the screen myself? Thanks in advance for your feedback. Best regards, ---
**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\ **Post date:** [August 1, 2026, 10:27am UTC](https://community.foundation.xyz/t/screen-detachment/1150/2 "2026-08-01T10:27:03Z")
Sorry to hear about this accident. Our warranty unfortunately does not cover accidental damage, but there should be no issue in resealing the unit with the appropriate adhesive. I’m going to check on the appropriate type and get back to you here. ---
**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\ **Post date:** [August 3, 2026, 4:55am UTC](https://community.foundation.xyz/t/screen-detachment/1150/3 "2026-08-03T04:55:29Z")
@Flailmower DOWSIL SE 9100 Black Adhesive It is not exactly what we use in production, but the best option for at-home repair that we could find Do **not** to use any sort of super glue or anything like that. It has very low viscosity can wick into the display and connectors; vapor blooming can fog glass; the cured bond is brittle and creates a peel-stress concentration. ---
**Author:** ![Flailmower](https://community.foundation.xyz/letter_avatar_proxy/v4/letter/f/439d5e/32.png) [@Flailmower](https://community.foundation.xyz/u/Flailmower)\ **Post date:** [August 3, 2026, 6:46am UTC](https://community.foundation.xyz/t/screen-detachment/1150/4 "2026-08-03T06:46:29Z")
Hello, Thank you for the DOWSIL SE 9100 reference. Unfortunately I can’t find it from any EU-based seller, it’s mostly sold through B2B distribution with industrial 300 mL cartridges minimum, on quote. On my end I found a product on Amazon, aimed more at smartphone repair: a black silicone glue, ST-9000 type, full cure time of 24h, high viscosity, temperature range -30°C to 80°C. Would this type of glue work as a replacement for the DOWSIL for the Passport Prime? I’d also need some clarification on the repair procedure: Do I need to fully open the screen, completely remove the old adhesive, and redo the sealing around the entire perimeter of the device, or just locally reglue the detached area? To clean off the old adhesive before reapplying, is isopropyl alcohol suitable, or would you recommend another product? I’d like to avoid any impact on the integrity of the device. Thank you in advance, ![image](https://community.foundation.xyz/uploads/default/original/1X/0399260d1117758b138adcdce73200e637aaefa8.png) ---
**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\ **Post date:** [August 3, 2026, 8:39am UTC](https://community.foundation.xyz/t/screen-detachment/1150/5 "2026-08-03T08:39:27Z")
Checking and will get back to you ASAP. ---
**Author:** ![Flailmower](https://community.foundation.xyz/letter_avatar_proxy/v4/letter/f/439d5e/32.png) [@Flailmower](https://community.foundation.xyz/u/Flailmower)\ **Post date:** [August 6, 2026, 5:15am UTC](https://community.foundation.xyz/t/screen-detachment/1150/6 "2026-08-06T05:15:24Z")
> [@qna](#): > > hecking and will get back to you ASAP. Hello, I just wanted to follow up on this. I know you’re probably quite busy right now with everything going on around Coldcard. I just wanted to make sure the message hadn’t slipped through the cracks. Thank you very much for your help, Best regards, ---
**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\ **Post date:** [August 6, 2026, 6:17am UTC](https://community.foundation.xyz/t/screen-detachment/1150/7 "2026-08-06T06:17:05Z")
Thanks for the follow up. Let me chase again for you. ---
**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\ **Post date:** [August 6, 2026, 5:53pm UTC](https://community.foundation.xyz/t/screen-detachment/1150/8 "2026-08-06T17:53:07Z")
@Flailmower contact us at hello@foundation.xyz, we may have an alternative solution for you. Please reference this conversation when you reach out.