I setup Passphrase too many times archived deleted and tried to reset to another passphrase and in this process, I saw the Default and Passphrase header only once on my phone in Envoy and It has not returned. I tried to create a fresh passphrase wallet but it does not materialize to see the options to select default or passphrase in envoy… It looks like I cannot create or have access to another passphrase wallet…
please advise!
Hey @sidblaq - this is a known KeyOS 1.2.1 issue, as you can see here Can’t see passphrase accounts in Envoy - #11 by Jack
It is fixed in KeyOS1.3.0, in the meantime, a way to see that pill again would be going to the Devices tab in Envoy, tapping the Passport Prime image, and in the top right cornert tapping the three dots, then Unpair Passport. In Passport Prime, go to Settings, tap the first option “Connected to Envoy”, and tap Disconnect from Envoy. This should make Passport Prime forget about Envoy, and Envoy forget about Passport Prime. You can then re-pair by scanning the static QR, then the dynamic QR. After doing this, you can go to the Bitcoin App in Passport Prime, apply a passphrase, and the pill should appear in Envoy again.
KeyOS 1.3.0 is right around the corner, so please bear with us while this gets fixed.
Thank you!
So I followed the instructions I recreated the passphrase that I had originally created wen it was time to setup but again it did not appear in the passphrase section of the Passport Prime and the pill did not appear on Envoy so I archived that account and then deleted it and tried to start all over with an entirely different passphrase. I did it twice because the first time I did it I could see Default and Passphrase appear on Passport Prime but still it did not appear on the Envoy. The first time I did it saw see all of my default accounts which one had over $2,546 in BTC in it plus four other accounts that had menial amounts in them. The second time I did it following the instruction the pill at the top that shows Default and Passphrase still did not appear on the Envoy, but again on Passport Prime, but this time when the passport prime came back none of my accounts showed up so I clicked back on Device Details and it said active and when I click on accounts I see none of them. I had five with one that had around $2,546 dollars in bitcoin. I stopped and posted this concern… Please Advise!
Alright first things first - don’t worry, funds are safe. We are dealing with a display bug, your accounts are still there, we just need to resurface them. Please answer these questions with as many details as you remember so I can better help you get the accounts to display again, and feel free to switch to DMs if you feel more comfortable speaking there instead of in a public forum (let me know and I will DM you first if you wish to change to DMs). To reiterate, unless you erase Passport Prime and the backup keycards (don’t do this), the accounts can all be re-added so don’t worry, there is a very high likelyhood we will resuface them.
Thank you,
Jack
You say you had five accounts - were these in the Passphrase tab area, or in the Default area? (Ans: Only in the Default area view not on Envoy after the second time i attempted to add a passphrase).
You did not erase Passport Prime, correct? Just confirming, don’t do this.
(Ans: No)
When you say you archived and deleted the account, which one was it? all five of them? the one with the most amount of BTC? Was this under Passphrase or under Default?
(Ans: I only archieved and deleted the Passphrase account i created).
Do you currently have any accounts from your Passport Prime in Envoy? Even if it’s any of the Default tab or not really?
(Ans: its only showing the Mobile wallet. I cannot access the passphrase view on Envoy the pill does not appear… I can see all my accounts in Passport prime).
I answered the questions above please advise…
So… do U want me to DM U so that U can walk me thru the process of how to retrieve my accounts or do U need further information? I answered all of Ur questions above…
@sidblaq thank you for the detailed repsonse. It sounds like you don’t see your Passport Prime accounts in Envoy at all, not the passphrased ones and not the default ones, which points to pairing issue.
Let’s try reconnecting and resurfacing the passphrased account at the same time, please follow these steps:
Make sure Envoy and Passport Prime forget about each other: In Envoy go to the Devices tab, select Passport Prime (you only have one, right?), and on the top right corner tap the three dots, then “Unpair Passport” and proceed with the unpairing.
In Passport Prime, go to Settings and tap the first box that Says “Connected to Envoy” or “Disconnected from Envoy” or similar, then tap the button at the bottom that says “Disconnect from Envoy” and proceed weith the disconnection. This should show a STATIC QR code. If it shows a dynamic QR close the Envoy app.
Now the devices have forgotten about each other. Let’s resurface the account with funds. In Passport Prime, head to the Bitcoin Wallet app. Tap the three dots on the top right corner and tap apply passphrase. Type the passphrase you used before.
Now your path might diverge based on your previous actions:
Before continuing, let’s kill the Bitcoin Wallet app. Tap the home button on Passport Prime, and without lifting your finger, slide it up towards the screen. Kind of like you would do on an Android or iphone to kill any app. You should see something like the screen below. Tap Close All.
Now that Accounts are resufraced in passport Prime and the app is closed, let’s re-pair to Envoy. From Passport Prime’s home screen, go to settgins (bottom left two lines in the home screen) and tap the first line “Envoy not connected”. This should show a STATIC QR code.
In Envoy, go to Accounts, and tap the top right corner “+” icon. Scan the static QR in Passport Prime, and proceed with the flow. Then scan the dynamic QR from passport prime until both are successfully paired.
In Envoy go to Devices, tap Passport Prime, and see that the QuantumLink connection says Active. After confirming this, go to the Accounts view in Envoy.
In Passport Prime, tap the home button to go back to the home screen, and tap the bitcoin wallet app to open it. This should beam all the Default accounts over to Envoy. Then tap the top right corner three dots, and add the passphrase. This should beam all the passphrase accounts over to Envoy, and you should now be able to see the pill in Envoy.
Please follow these steps in order and without skipping anything, then report back if you have any problems with what step was the problematic one for you.
Appreciate the patience!
Good News! Opened Envoy and PrimeP. and everything appeared ALL MY ACCOUNTS… I think I am going to wait for the upgrade before I attempt again setting up the passphrase accounts. Thank U for Ur attention to detail and support.
