# New Firmware broke connection to Envoy

**URL:** <https://community.foundation.xyz/t/new-firmware-broke-connection-to-envoy/1162>\
**Category:** Passport Prime\
**Created:** [August 4, 2026, 9:47am UTC](https://community.foundation.xyz/t/new-firmware-broke-connection-to-envoy/1162 "2026-08-04T09:47:04Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\
**Post date:** [August 6, 2026, 6:13am UTC](https://community.foundation.xyz/t/new-firmware-broke-connection-to-envoy/1162/5 "2026-08-06T06:13:11Z")

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Yes, but before you do that, can you try the steps outlined [here](https://community.foundation.xyz/t/passport-prime-balance-and-transactions-missing-in-envoy/1166/7)?

I think it might be a similar bug.

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_[View the full topic](https://community.foundation.xyz/t/new-firmware-broke-connection-to-envoy/1162)._