# KeyOS – 1.4.0 Update

**URL:** <https://community.foundation.xyz/t/keyos-1-4-0-update/1234>\
**Category:** Passport Prime\
**Created:** [September 5, 2026, 2:11pm UTC](https://community.foundation.xyz/t/keyos-1-4-0-update/1234 "2026-09-05T14:11:31Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![SnarkyAlien](https://community.foundation.xyz/user_avatar/community.foundation.xyz/snarkyalien/32/799_2.png) [@SnarkyAlien](https://community.foundation.xyz/u/SnarkyAlien)\
**Post date:** [September 5, 2026, 2:11pm UTC](https://community.foundation.xyz/t/keyos-1-4-0-update/1234/1 "2026-09-05T14:11:31Z")

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The update failed 3 times with the Passport Prime sitting right next to the phone with Envoy open and connected.

 ![IMG_5396](https://community.foundation.xyz/uploads/default/original/1X/8002a9feb536241dd1038e647680588bee578b39.jpeg)

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**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\
**Post date:** [September 5, 2026, 5:00pm UTC](https://community.foundation.xyz/t/keyos-1-4-0-update/1234/2 "2026-09-05T17:00:31Z")

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Were you previously running the beta? Do you have Tor enabled in Envoy?

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**Author:** ![SnarkyAlien](https://community.foundation.xyz/user_avatar/community.foundation.xyz/snarkyalien/32/799_2.png) [@SnarkyAlien](https://community.foundation.xyz/u/SnarkyAlien)\
**Post date:** [September 5, 2026, 5:15pm UTC](https://community.foundation.xyz/t/keyos-1-4-0-update/1234/3 "2026-09-05T17:15:50Z")

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No TOR and wasn’t running beta.

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**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\
**Post date:** [September 6, 2026, 5:47am UTC](https://community.foundation.xyz/t/keyos-1-4-0-update/1234/4 "2026-09-06T05:47:00Z")

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Thanks. Could you please retry once more, then immediately export your Envoy logs from **Settings \> Advanced \> View Envoy Logs** and send them to us through [support](https://foundation.xyz/support)?

Please export them before restarting Envoy or your phone, and include your current Envoy and KeyOS versions. The error indicates the download is failing before the firmware transfer to Passport Prime begins, and the logs should show whether it is the update check or one of the firmware files being downloaded.

One thing worth noting alongside them: does it fail immediately at 0%, or does it get part way through first?

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<div class="post-metadata">

**Author:** ![SnarkyAlien](https://community.foundation.xyz/user_avatar/community.foundation.xyz/snarkyalien/32/799_2.png) [@SnarkyAlien](https://community.foundation.xyz/u/SnarkyAlien)\
**Post date:** [September 6, 2026, 8:55pm UTC](https://community.foundation.xyz/t/keyos-1-4-0-update/1234/5 "2026-09-06T20:55:21Z")

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Did a hard reboot of everything and was able to update to the latest version. Sorry I didn’t see your reply until after I completed the upgrade.

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**Author:** ![qna](https://community.foundation.xyz/user_avatar/community.foundation.xyz/qna/32/284_2.png) [@qna](https://community.foundation.xyz/u/qna)\
**Post date:** [September 7, 2026, 4:53am UTC](https://community.foundation.xyz/t/keyos-1-4-0-update/1234/6 "2026-09-07T04:53:26Z")

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No problem at all, happy you were able to get past the issue. Thanks for confirming