The update failed 3 times with the Passport Prime sitting right next to the phone with Envoy open and connected.
Were you previously running the beta? Do you have Tor enabled in Envoy?
No TOR and wasn’t running beta.
Thanks. Could you please retry once more, then immediately export your Envoy logs from Settings > Advanced > View Envoy Logs and send them to us through support?
Please export them before restarting Envoy or your phone, and include your current Envoy and KeyOS versions. The error indicates the download is failing before the firmware transfer to Passport Prime begins, and the logs should show whether it is the update check or one of the firmware files being downloaded.
One thing worth noting alongside them: does it fail immediately at 0%, or does it get part way through first?
Did a hard reboot of everything and was able to update to the latest version. Sorry I didn’t see your reply until after I completed the upgrade.
No problem at all, happy you were able to get past the issue. Thanks for confirming