Hey just received my passport prime but it won’t turn on could it be that the battery just dead and just needs to be charged? Because when I plug it in a bright black light come on for a little bit then just turn off and when I tried holding it just a not so bright black light but not fully on
Hi Mike, please give it a good overnight charge and try again. If you still see the same after that, contact support with order info and we’ll get you sorted.
hello@foundation.xyz