# Account dropout in Envoy

**URL:** <https://community.foundation.xyz/t/account-dropout-in-envoy/1163>\
**Category:** Passport Prime\
**Created:** [August 4, 2026, 7:50pm UTC](https://community.foundation.xyz/t/account-dropout-in-envoy/1163 "2026-08-04T19:50:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Colonizer](https://community.foundation.xyz/letter_avatar_proxy/v4/letter/c/3ab097/32.png) [@Colonizer](https://community.foundation.xyz/u/Colonizer)\
**Post date:** [August 4, 2026, 7:50pm UTC](https://community.foundation.xyz/t/account-dropout-in-envoy/1163/1 "2026-08-04T19:50:03Z")

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I have 4 accounts in Envoy. The primary account #0 keeps dropping out. I have to re-pair the Prime to get it to reappear. Even then it drops out sometimes. Extra weird is that it leaves a blank white space where the account should be between the other accounts.

 ![1000044480](https://community.foundation.xyz/uploads/default/original/1X/ebe060abae3425ab812d0c9d64d39fb9c5acf033.jpeg)

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**Author:** ![Jack](https://community.foundation.xyz/user_avatar/community.foundation.xyz/jack/32/371_2.png) [@Jack](https://community.foundation.xyz/u/Jack)\
**Post date:** [August 5, 2026, 9:05am UTC](https://community.foundation.xyz/t/account-dropout-in-envoy/1163/2 "2026-08-05T09:05:15Z")

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Hey @Colonizer do you think you could send the longs in Settings -\>Advanced → Viewn Envoy Logs to hello@foundation.xyz? and just to confirm, you are on the latest Envoy release, right?

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**Author:** ![Colonizer](https://community.foundation.xyz/letter_avatar_proxy/v4/letter/c/3ab097/32.png) [@Colonizer](https://community.foundation.xyz/u/Colonizer)\
**Post date:** [August 8, 2026, 3:00am UTC](https://community.foundation.xyz/t/account-dropout-in-envoy/1163/3 "2026-08-08T03:00:28Z")

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Sent. And yes, I’m running Envoy 2.3.0 on Graphene.

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<div class="post-metadata">

**Author:** ![Colonizer](https://community.foundation.xyz/letter_avatar_proxy/v4/letter/c/3ab097/32.png) [@Colonizer](https://community.foundation.xyz/u/Colonizer)\
**Post date:** [August 11, 2026, 9:17pm UTC](https://community.foundation.xyz/t/account-dropout-in-envoy/1163/4 "2026-08-11T21:17:14Z")

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Latest Envoy release seems to have fixed the issue 👍