# Passport Prime **URL:** https://community.foundation.xyz/c/passport-prime/12.md?page=1 [Latest](https://community.foundation.xyz/latest.md) · [Categories](https://community.foundation.xyz/categories.md) · [Tags](https://community.foundation.xyz/tags.md) **Page:** 2 --- ## [Prime and Core RNG question when created a 12 word seed](https://community.foundation.xyz/t/prime-and-core-rng-question-when-created-a-12-word-seed/1223)
**Author:** [@Unknown](https://community.foundation.xyz/u/Unknown)\ **Replies:** 2\ **Last updated:** [August 30, 2026, 7:50pm UTC](https://community.foundation.xyz/t/prime-and-core-rng-question-when-created-a-12-word-seed/1223 "2026-08-30T19:50:55Z")
Getting a Prime delivered next week for a family member who has a Core device with a 12 word seed setup but does not have a passphrase associated with it. She wants to create a new seed altogether then set up a passphras… --- ## [Adding import of SLIP-39 seedphrases to the vault](https://community.foundation.xyz/t/adding-import-of-slip-39-seedphrases-to-the-vault/1189)
**Author:** [@mailer45](https://community.foundation.xyz/u/mailer45)\ **Replies:** 9\ **Last updated:** [August 26, 2026, 4:04am UTC](https://community.foundation.xyz/t/adding-import-of-slip-39-seedphrases-to-the-vault/1189 "2026-08-26T04:04:36Z")
Hey guys, could you add a possibility to import into the vault also SLIP-39 backups. Would be a great way to store a share of a SLIP-39 shamir backup etc. --- ## [Trying to update to 1.3.1](https://community.foundation.xyz/t/trying-to-update-to-1-3-1/1217)
**Author:** [@DAG](https://community.foundation.xyz/u/DAG)\ **Replies:** 2\ **Last updated:** [August 25, 2026, 3:12pm UTC](https://community.foundation.xyz/t/trying-to-update-to-1-3-1/1217 "2026-08-25T15:12:23Z")
I am trying to update the new firmware. on my prime, in settings, it says “No Connection to Envoy.” but then I click it and says Connected via quantum link. Under that is greyed out phone. On the bottom of the screen, … --- ## [Deleting seeds in the vault](https://community.foundation.xyz/t/deleting-seeds-in-the-vault/1215)
**Author:** [@Paulo](https://community.foundation.xyz/u/Paulo)\ **Replies:** 10\ **Last updated:** [August 24, 2026, 5:45pm UTC](https://community.foundation.xyz/t/deleting-seeds-in-the-vault/1215 "2026-08-24T17:45:04Z")
Will there be options for deleting seeds in the vault with future updates? --- ## [Restore from USB?](https://community.foundation.xyz/t/restore-from-usb/1199)
**Author:** [@Sigma](https://community.foundation.xyz/u/Sigma)\ **Replies:** 5\ **Last updated:** [August 23, 2026, 1:04pm UTC](https://community.foundation.xyz/t/restore-from-usb/1199 "2026-08-23T13:04:13Z")
How is a restore from USB possible? I can backup data to USB but cannot find how to restore from USB. A restore from USB is not an option. --- ## [Prime multisig not working with bluewallet](https://community.foundation.xyz/t/prime-multisig-not-working-with-bluewallet/1209)
**Author:** [@Scriptshaman\_Ji](https://community.foundation.xyz/u/Scriptshaman_Ji)\ **Replies:** 2\ **Last updated:** [August 21, 2026, 9:18pm UTC](https://community.foundation.xyz/t/prime-multisig-not-working-with-bluewallet/1209 "2026-08-21T21:18:21Z")
Hi, New user. I set up a multi-sig and in sparrow and like having it also on blue wallet. When I go to do a transaction on blue wallet, the prime is unable to sign the transaction. this is the error message i get on the… --- ## [Things that break my heart about Prime](https://community.foundation.xyz/t/things-that-break-my-heart-about-prime/1214)
**Author:** [@primeuser](https://community.foundation.xyz/u/primeuser)\ **Replies:** 3\ **Last updated:** [August 21, 2026, 9:15pm UTC](https://community.foundation.xyz/t/things-that-break-my-heart-about-prime/1214 "2026-08-21T21:15:21Z")
It is a great product, so promising in so many ways. Here are things that break my heart about it: 1- If battery truly dies, the device resets itself. I understand this is the case for additional security so perfectly f… --- ## [Display brightness low after Firmware update](https://community.foundation.xyz/t/display-brightness-low-after-firmware-update/1213)
**Author:** [@jindung0](https://community.foundation.xyz/u/jindung0)\ **Replies:** 5\ **Last updated:** [August 21, 2026, 4:24pm UTC](https://community.foundation.xyz/t/display-brightness-low-after-firmware-update/1213 "2026-08-21T16:24:29Z")
I ve bought my passport prime this month and after receiving it, my first action was update the firmware. the device came with version 1.2.0 from factory and ive sucessfully instaled 1.3.0 , after the installation of th… --- ## [KeyOS v1.3.0 is now available 🎉](https://community.foundation.xyz/t/keyos-v1-3-0-is-now-available/1117)
**Author:** [@Amy](https://community.foundation.xyz/u/Amy)\ **Replies:** 5\ **Last updated:** [August 19, 2026, 2:18pm UTC](https://community.foundation.xyz/t/keyos-v1-3-0-is-now-available/1117 "2026-08-19T14:18:26Z")
We’re excited to release KeyOS v1.3.0, a major update packed with new features, performance improvements, and fixes across Passport Prime. New features :seedling: Import external Bitcoin seeds into Vault … --- ## [Airlock USB Storage Quirks on Ubuntu Laptop](https://community.foundation.xyz/t/airlock-usb-storage-quirks-on-ubuntu-laptop/1181)
**Author:** [@Freaky](https://community.foundation.xyz/u/Freaky)\ **Replies:** 5\ **Last updated:** [August 19, 2026, 6:31am UTC](https://community.foundation.xyz/t/airlock-usb-storage-quirks-on-ubuntu-laptop/1181 "2026-08-19T06:31:40Z")
I was having issues using the airlock file storage on my Ubuntu laptop. I want to share how I solved it in my situation. Maybe others might find it helpful. Problem Airlock is identified by Linux but it drops in and out… --- ## [Prime should be able to back itself up, wipe itself, and fully recover itself on its own](https://community.foundation.xyz/t/prime-should-be-able-to-back-itself-up-wipe-itself-and-fully-recover-itself-on-its-own/1203)
**Author:** [@Ke\_James](https://community.foundation.xyz/u/Ke_James)\ **Replies:** 14\ **Last updated:** [August 19, 2026, 6:26am UTC](https://community.foundation.xyz/t/prime-should-be-able-to-back-itself-up-wipe-itself-and-fully-recover-itself-on-its-own/1203 "2026-08-19T06:26:55Z")
I upgraded to KeyOS 1.4.0 and created a local Settings & Data backup (settings-2026-08-16\_17-50-03.tar). I then wiped the device specifically to test the recovery process, but I was unable to reconnect Prime to Envoy. T… --- ## [Update failure](https://community.foundation.xyz/t/update-failure/1207)
**Author:** [@beekeeper5452](https://community.foundation.xyz/u/beekeeper5452)\ **Replies:** 2\ **Last updated:** [August 18, 2026, 10:50am UTC](https://community.foundation.xyz/t/update-failure/1207 "2026-08-18T10:50:15Z")
Attempting to download firmware 1.3.1 and continue to fail. Need helpz --- ## [Passport Prime seed phrase question](https://community.foundation.xyz/t/passport-prime-seed-phrase-question/1194)
**Author:** [@Unknown](https://community.foundation.xyz/u/Unknown)\ **Replies:** 1\ **Last updated:** [August 14, 2026, 3:13pm UTC](https://community.foundation.xyz/t/passport-prime-seed-phrase-question/1194 "2026-08-14T15:13:37Z")
Currently have two passport cores, one for myself and one for my son. I control both of them and each have their own 24 seed phrase but no passphrase for either. Eventually I’d like to either create a completely new se… --- ## [Prime as a multisig keystore in Sparrow](https://community.foundation.xyz/t/prime-as-a-multisig-keystore-in-sparrow/1178)
**Author:** [@XQD2Iu](https://community.foundation.xyz/u/XQD2Iu)\ **Replies:** 5\ **Last updated:** [August 14, 2026, 9:02am UTC](https://community.foundation.xyz/t/prime-as-a-multisig-keystore-in-sparrow/1178 "2026-08-14T09:02:58Z")
I’m setting up a P2WSH multisig in Sparrow Wallet 2.5.3 where my Prime is going to be one of the keys. I’m having trouble adding it. As far as I can tell, in Sparrow I need to add an Airgapped Hardware Wallet, with “Pass… --- ## [Single or Multiple Security Keys](https://community.foundation.xyz/t/single-or-multiple-security-keys/1055)
**Author:** [@Mason.99999](https://community.foundation.xyz/u/Mason.99999)\ **Replies:** 11\ **Last updated:** [August 13, 2026, 5:38pm UTC](https://community.foundation.xyz/t/single-or-multiple-security-keys/1055 "2026-08-13T17:38:22Z")
Can you please elaborate on the advantages of multiple security keys (one per site) vs a single security key? The later is simpler and avoids the need to reveal the site by naming the keys (if you have many). It is also … --- ## [Display full passwords without entering edit mode](https://community.foundation.xyz/t/display-full-passwords-without-entering-edit-mode/1192)
**Author:** [@mailer45](https://community.foundation.xyz/u/mailer45)\ **Replies:** 2\ **Last updated:** [August 13, 2026, 5:18pm UTC](https://community.foundation.xyz/t/display-full-passwords-without-entering-edit-mode/1192 "2026-08-13T17:18:24Z")
Any chance to improve how long passwords are displayed in the vault? I manually entered a longer password, and when I want to view it, I can only see it partially and have to actively enter the password field in edit mod… --- ## [Satochip/Seedkeeper Backups Integration](https://community.foundation.xyz/t/satochip-seedkeeper-backups-integration/1190)
**Author:** [@mailer45](https://community.foundation.xyz/u/mailer45)\ **Replies:** 3\ **Last updated:** [August 13, 2026, 3:17pm UTC](https://community.foundation.xyz/t/satochip-seedkeeper-backups-integration/1190 "2026-08-13T15:17:55Z")
Would it be possible to add a functionality so we can write backups to seedkeeper cards too? I would prefer to have a full seed backup on the encrypted seedkeeper cards instead of sd cards where I have to backup again a … --- ## [Just received my passport prime](https://community.foundation.xyz/t/just-received-my-passport-prime/1187)
**Author:** [@MikeGotBtc](https://community.foundation.xyz/u/MikeGotBtc)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 5:18am UTC](https://community.foundation.xyz/t/just-received-my-passport-prime/1187 "2026-08-13T05:18:27Z")
Hey just received my passport prime but it won’t turn on could it be that the battery just dead and just needs to be charged? Because when I plug it in a bright black light come on for a little bit then just turn off and… --- ## [KeyOS v1.3.1 is now available!](https://community.foundation.xyz/t/keyos-v1-3-1-is-now-available/1176)
**Author:** [@Amy](https://community.foundation.xyz/u/Amy)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 9:45pm UTC](https://community.foundation.xyz/t/keyos-v1-3-1-is-now-available/1176 "2026-08-11T21:45:04Z")
This release adds last-word generation to creating your seed phrase. If you create your own seed using dice, coin flips, or words drawn from a container, you can now enter the first 11 or 23 words directly on Passport… --- ## [Account dropout in Envoy](https://community.foundation.xyz/t/account-dropout-in-envoy/1163)
**Author:** [@Colonizer](https://community.foundation.xyz/u/Colonizer)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 9:17pm UTC](https://community.foundation.xyz/t/account-dropout-in-envoy/1163 "2026-08-11T21:17:14Z")
I have 4 accounts in Envoy. The primary account #0 keeps dropping out. I have to re-pair the Prime to get it to reappear. Even then it drops out sometimes. Extra weird is that it leaves a blank white space where the acco… --- ## [Unable to update the firmware](https://community.foundation.xyz/t/unable-to-update-the-firmware/1171)
**Author:** [@emojason933](https://community.foundation.xyz/u/emojason933)\ **Replies:** 3\ **Last updated:** [August 9, 2026, 2:43pm UTC](https://community.foundation.xyz/t/unable-to-update-the-firmware/1171 "2026-08-09T14:43:37Z")
Hi I just got my device in China, it failed to download the update when the first time connect to my phone (Nothing Phone 3 Android 16), is this because of location? what can I do here? Thank you Jason --- ## [Development practices and culture at Foundation Devices](https://community.foundation.xyz/t/development-practices-and-culture-at-foundation-devices/1174)
**Author:** [@sidblaq](https://community.foundation.xyz/u/sidblaq)\ **Replies:** 3\ **Last updated:** [August 9, 2026, 6:29am UTC](https://community.foundation.xyz/t/development-practices-and-culture-at-foundation-devices/1174 "2026-08-09T06:29:02Z")
Saw this in a Reddit post and wanted it to get some response from the Dev Team… What does this mean? : Development practices and culture at Foundation Devices After a certain incident recently, I was startled by checki… --- ## [Did anyone else get this update... 1.3.1](https://community.foundation.xyz/t/did-anyone-else-get-this-update-1-3-1/1175)
**Author:** [@sidblaq](https://community.foundation.xyz/u/sidblaq)\ **Replies:** 3\ **Last updated:** [August 8, 2026, 1:40pm UTC](https://community.foundation.xyz/t/did-anyone-else-get-this-update-1-3-1/1175 "2026-08-08T13:40:44Z")
I did and it scared me when the chat said something like I must have turned it on myself… I can’t be the only one! --- ## [Screen detachment](https://community.foundation.xyz/t/screen-detachment/1150)
**Author:** [@Flailmower](https://community.foundation.xyz/u/Flailmower)\ **Replies:** 7\ **Last updated:** [August 6, 2026, 5:53pm UTC](https://community.foundation.xyz/t/screen-detachment/1150 "2026-08-06T17:53:07Z")
Hello everyone, I’d like to report a weak point on the Foundation Passport Prime. I accidentally dropped my Passport Prime from a height of about 15 cm, onto a floating laminate floor (so a relatively soft surface, not… --- ## [New Firmware broke connection to Envoy](https://community.foundation.xyz/t/new-firmware-broke-connection-to-envoy/1162)
**Author:** [@RadRedRover](https://community.foundation.xyz/u/RadRedRover)\ **Replies:** 6\ **Last updated:** [August 6, 2026, 9:01am UTC](https://community.foundation.xyz/t/new-firmware-broke-connection-to-envoy/1162 "2026-08-06T09:01:18Z")
Issues I’m seeing: Magic Backups no longer occurring (cannot click “back up now” on prime), because it’s not “connected” according to the Prime. Says last backup was ~2 weeks ago, which lines up to the last firmware up… --- ## [SeedXOR](https://community.foundation.xyz/t/seedxor/1164)
**Author:** [@Filler1192](https://community.foundation.xyz/u/Filler1192)\ **Replies:** 6\ **Last updated:** [August 6, 2026, 6:16am UTC](https://community.foundation.xyz/t/seedxor/1164 "2026-08-06T06:16:41Z")
One of the features from ColdCard that I liked because of my paranoia was seedxor. Combining randomness from dice rolls, HWW and alternative options would make me feel better. Wondering if passport would consider adding … --- ## [Security updates](https://community.foundation.xyz/t/security-updates/1165)
**Author:** [@shark](https://community.foundation.xyz/u/shark)\ **Replies:** 2\ **Last updated:** [August 5, 2026, 10:47am UTC](https://community.foundation.xyz/t/security-updates/1165 "2026-08-05T10:47:44Z")
hi a few things: since 2.3.5 i find it very hard to believe that no security updates have been necessary since this release. its been years how is this possible? i really want to support this company but when you … --- ## [Firmware Update and Autolock](https://community.foundation.xyz/t/firmware-update-and-autolock/1145)
**Author:** [@SnarkyAlien](https://community.foundation.xyz/u/SnarkyAlien)\ **Replies:** 8\ **Last updated:** [August 5, 2026, 8:52am UTC](https://community.foundation.xyz/t/firmware-update-and-autolock/1145 "2026-08-05T08:52:13Z")
Just an FYI observation experience I had when updating the firmware to v1.3 on the Passport Prime. I have my passport prime Autolock set at 15 minutes. When I was updating the firmware I hit the 15 minute mark and my Pa… --- ## [Can’t see passphrase accounts in Envoy](https://community.foundation.xyz/t/can-t-see-passphrase-accounts-in-envoy/1047)
**Author:** [@Bacco\_E](https://community.foundation.xyz/u/Bacco_E)\ **Replies:** 13\ **Last updated:** [August 4, 2026, 11:46am UTC](https://community.foundation.xyz/t/can-t-see-passphrase-accounts-in-envoy/1047 "2026-08-04T11:46:42Z")
I can’t see my passphrase (PP) accounts in Envoy after entering the PP in Prime. I get the correct fingerprint after entering the PP. I am using an iPhone, Prime FW 1.2.1, Envoy 2.2.14 (12). My Prime is connected via … --- ## [Last seed word - manual recovery - word suggestion](https://community.foundation.xyz/t/last-seed-word-manual-recovery-word-suggestion/1161)
**Author:** [@blob](https://community.foundation.xyz/u/blob)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 7:50pm UTC](https://community.foundation.xyz/t/last-seed-word-manual-recovery-word-suggestion/1161 "2026-08-03T19:50:23Z")
During the manual recovery of a wallet using a seed phrase (12/24 words), does Passport Prime suggest valid last words based on the checksum of the preceding words (and the last possible entropy bits) or is no suggestion… [Previous page](https://community.foundation.xyz/c/passport-prime/12.md) [Next page](https://community.foundation.xyz/c/passport-prime/12.md?page=2)